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How it works
Grievance Redressal
We are dedicated to resolve your issues, but if they remain unresolved, please follow the steps mentioned below.
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Register your complaint
To register complaint click here (external site). Or reach us at 1800 102 7723, Monday to Saturday from 9 AM to 8 PM, or email [email protected].
Or write to: QBE General Insurance Company ltd, Fulcrum, 501 & 502, A wing, 5th Floor, International Airport project road, Sahar, Andheri East, Mumbai-400059. -
Grievance Redressal Officer
If you do not get a response within 5 working day or you are not satisfied with the response received and need further assistance, please email our Grievance Redressal Officer at [email protected]. You can also login to Bima Bharosa Portal of IRDAI (external site) to register your grievance.
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Head Grievances
If even this leaves you dissatisfied or not received a response for 2 working days, kindly email our Head Grievances at [email protected].
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Insurance Ombudsman
If the complaint is not resolved/not satisfied/not responded within 30 days then you can approach the Office of the Insurance Ombudsman (Bimalokpal). Click here to get more information (external site).
| Complaints | Turnaround time |
|---|---|
| Acknowledgement to complainant | Immediately |
| Action on Complaint & Intimation of Decision to the complainant | 14 Days |
| If complaint is not resolved by the Insurer, communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman / Consumer Court. | 14 days from original date of receipt of the complaint. |
For Senior Citizens
We have established a separate channel to address the health insurance related claims and grievances of senior citizens. We can be reached out through a call on +91 22 69155051 and over email through [email protected] (Monday to Saturday from 9 AM to 8 PM).